Refund policy

Bridled Blooms does not offer returns/ exchanges/ refunds on change of mind purchases.

All purchases of sale items are final, no exchanges or refunds. This applies to the sale of items already marked down as well as orders where a discount code has been used.

Clothing must be returned within 7 days of receiving and must be in as-sold condition. Please contact us immediately upon receiving your parcel if you require a return. Any clothing that is returned must be in original packaging and have all labels/ tags still attached with no make-up marks/ stains etc. We cannot accept any garments that have been worn or washed. 

Please take care when packing the item/s to be returned. Bridled Blooms will not accept returns on any items that are not in saleable condition. All original tags and packaging must be intact - no exceptions! Should we receive a return that does not meet the above criteria, it will be the responsibility of the buyer to pay postage for the item to be returned to them. Please do the right thing and ensure the above criteria is met before sending an item back to us.

All return shipping fees are the responsibility of the customer.

If you are returning an item to be exchanged, please include a prepaid self-addressed Australia Post satchel. In the event an item is returned with no prepaid satchel included; you will be sent an invoice for outstanding postage costs and your items will not be sent until the outstanding postage costs have been paid.

In most cases we will not replace items that have become damaged due to misuse or general wear and tear. This includes markings on leather and hair fall/ loss on cowhide items.

If you are unsure, please don't hesitate to send us an email and we will assist you.

Should you receive a faulty item upon arrival, please contact us immediately so we can rectify for you.